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Frequently Asked Questions

General
Gameplay
Technical
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Why Can't I Pass the Staffing Gate?
 If you are having trouble progressing through a "Staffing gate" like the one below, please try the following:

 

Staffing.JPG

 

  • Add more Friends - 

    The following links will offer you the opportunity to either post in the Kitchen Scramble forum or on the Kitchen Scramble Fan Page where you can have other chefs add you as a friend. The more Kitchen Scramble friends you have the easier it should be for you to progress in your game.

  • If you've sent a request today, you may need to wait a couple days for them to reply, if they haven't checked their message center. Make sure to enter the gamer to check your requests!
  • Forum Link:
    http://forums.rockyou.com/forumdisplay.php?f=475

    Facebook Fan Page:
    https://www.facebook.com/KitchenScramble

  • Staffing Gate Filled? - If your staffing gate is filled with three friends then please try replaying the previous level again to trigger action. 

  • Kitchen Cash- Move forward by paying with Kitchen Cash if you so desire!
  • Contact Support - Tried all the above? If you are still stuck or the recruiting isn't registering,  please try submitting a support ticket by following this link.
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How do I upgrade my kitchen?
 Your kitchen does not automatically come equipped with the necessities you will need for advanced recipes or a big crowd. If you travel to the market by entering a level and clicking on the "Market" button you can find lots of helpful and useful items there. Don't forget, you will need to earn some coin before you can purchase from the market. You can also purchase premium versions of the available appliances using Kitchen Cash.

 

market.JPG

 

Market.JPG

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How do I receive more customers?

 After serving a customer their dish you will then be paid with Coins. These Coins will appear on the counter wherever this customer was last standing. A new customer will not appear until you click on the Coins and receive payment and/or tip.

 

 

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What are hearts used for and what happens if you fill the heart meter?

 If you notice when a customer first puts their order in you will see a meter appear next to their head. This meter represents the customer's patience levels. As a customer waits for their order their patience decreases. The higher the level of patience a customer has when you serve their food the more coin & tip you will receive. If you wait too long the customer may become dissatisfied and will walk away.

 

The heart meter will increase for every order you fulfill. The more patience the customer has when they receive their order the faster you will fill your heart meter. At any time you serve a customer with a full meter,there is a chance the customer could drop a heart boost on the counter along with their coins. Picking up this heart boost will automatically fill your heart meter to full. When your heart meter is completely filled during any single level then you will be considered "on fire" and you will gain bonus coins and extra tips from customers until the heart meter stats decreasing once again.

 

 

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What is the importance of upgrading Appliances?

Upgrading appliances allows you to cook faster for your customers. Sometimes it is needed to progress further and complete levels more quickly. Each time a new upgrade is available you will be notified and can purchase it in the Market. 

Please note that not all items that are purchased from the food truck market will be available to you in every region. Please also note that the further you progress in Kitchen Scramble the more appliances you will have available and will be able unlock!! 


Market_sold_out.JPG

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Why can't I use my Appliances in some levels?

 Please note that not all items that are purchased from the food truck market will be available to you in every region. Please also note that the further you progress in Kitchen Scramble the more appliances you will have available and will be able unlock!! 

 

 

 

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What are power ups and how are they used?
 Power ups can be purchased in the "play" pop-up window before you enter any level or in the kitchen and can be very beneficial during gameplay for any specific level.

Food Truck Power Ups: 

  • Extra Time - adds 15 seconds to the level clock. This will only be available on timed levels.
  • Never Burn- Using this power up will prevent all dishes from burning during that specific level. 
Power ups can only be used before beginning a level, and may only be used once. In addition to power ups, there are boosts, which can be used during a level and used multiple times.
Food Truck level boosts:
  • Instant cook - for a short time all dishes will instantly cook when the ingredients are taken to the appliance.
  • Instant dish - using this boost will pause the action and allow you to select a customer, immediately fulfilling their order.
  • Heart blast - using this boost will fill your heart meter, causing pepper to go into "on fire" mode.


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How do I send supplies and Invites in Kitchen Scramble?
 To send supplies to your neighbors in Kitchen Scramble, open the game and click on the "Gifts" tab at the top of the game. This will bring you to a page that lists all available gift items. You can also send supplies from your city map by clicking on the gift icon next to any of your friend's picture icon.

Remember you can only send or receive a gift from a specific friend every 24 hours.  

To send Neighbor requests to your friends, click on the Invites button at the top of the game. This brings you to a page that will allow you to send neighbor requests to your friends. You will want to become neighbors with as many friends as you can because you will need a certain number of neighbors to unlock items and other content in the game. You can also visit the apartments of anyone you are neighbors with to earn more rewards. 

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How do I go to Full Screen mode in Kitchen Scramble?
Getting to Full Screen is easy! Simply click on the Full Screen button next to the Gears Icon along the top right side of the game. To exit full screen mode, click the button again or press the Esc key on your keyboard.
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How do I make Mint Lassi and Mango Lassi in Kitchen Scramble?

 To make this tasty treat, add Mango or Mint to your Lassi Dispenser! 

Mango takes longer to make, but makes people much happier and willing to stick around!

If you're in a hurry, try Mint! It's pretty good, but will only make them wait a little while!

 

 

 

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What is the Halloween Premium Ice Cream Maker?

 Once a player has completed the 20 challenging levels in Spooksbuger, a premium Halloween ice cream machine should be released for your churning pleasures. Please note this items icon will disappear from Spooksburger after completion.

 Remember you can only utilize this premium ice cream machine at this time while in the regions that it is needed for which currently are: Dessert Oasis, Chef Academy 2, and Candyfornia! 

 

  

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How does gifting work?
Gifting is easy in Kitchen Scramble! Simply click the "gifts" tab at the top of the game page. From there you should see a pop-up display similar to the one below where you will be able to send or request items that are available to you at the time. If you are seeing that some of the items on your pop-up are locked and you cannot use them try progressing further in the game. 

 

Remember:

Facebook.com - At this time you can only send 10 gifts to a specific friend a day and receive 40 daily gifts total!

  

If you are not seeing any of your "Kitchen Scramble Friends" like the one below this means you have reach your gifting limit for the day. You will have to come back after 24 hours from the time your last gift was sent to resend!!

 

 

  If you are accepting you are accepting gifts from allies and the gifts are not showing up please try to wait up to five minutes while refreshing your browser until the gifts display. If you the gifts are still not displaying in their proper inventories it is possible that you have reached your max for the day. You will see a message like the one below in the top right corner of your "Messages" tab pop-up!

  

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How do I get rid of an unwanted dish?

 If you decide that you are unhappy with the dish you made or you have made too many dishes at one time then feel free to click on the recycling bin underneath your work station to relieve yourself of that specific dish for good.

 

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How do I turn off the sound/music in Kitchen Scramble?

 To turn off the music and sound in Kitchen Scramble, first click on the Gears Icon along the top right side of the game. This will bring up a menu with a few new icons.

The first and second icons on this menu will be the Music and Sound Toggles. Simply click on either icon to toggle Music or Sound on and off. These options can be changed at any time, so feel free to turn off Music and Sound at your leisure.

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How do I take an order?

 When a customer is interested in ordering food from your truck, you will see a question mark appearing over their head. When they are ready to order, you will see an icon over their head of what dish they are interested in ordering. Remember Pepper is very capable of multitasking, so try and complete as many orders as you can and don?t waste any time. 

 It also helps to remember which customer orders specific dishes, so you can get a head start on the dish before the question mark appears!  

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What are premium ingredients used for?

 Premium ingredients increase the coin value of certain dishes. Before you enter a level you will have a choice to purchase premium ingredients, ask friends for premium ingredients, or if you already have some available you can check mark the premium ingredient of your choice. By using these ingredients will help you level up and upgrade your kitchen appliances faster.

 These ingredients can also be rewarded to you by completing certain levels. Remember once in game the premium ingredients will glisten to let you know that they are premium.

 

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How do I practice my recipes?
 Practicing your recipes can be very useful in order to reach 3-star mastery on any level. In order to familiarize yourself with the Kitchen Scramble recipes you will need to follow these easy steps.
  • First you will need to click on the level you are interested in practicing.
  • When the "Play" pop-up displays you will find a tab on your right that says "Recipes".
  • Click the recipe you are interested in practicing and you will be on your way
  • When you feel you are ready to get cookin', just click on the "Quit" button on the bottom right of your screen to exit practice mode and start playing!

 

Remember leaving a dish on or in any hot surface too long will result in a burnt dish.

 

 

 

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What is the Asterisk in a customer's order?

An asterisk (*) in a customer's order bubble indicates that they are a Wildcard, and will accept any dish you serve them. Wildcard customers come in two varieties.

  1. Customers with just an asterisk will accept any dish and have no preference.
  2. Customers with a dish and an asterisk will accept any dish, but prefer the dish shown, and will tip significantly higher if they receive that dish. 

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