There may be several reasons why you have not received game currency after you have completed an offer, survey or direct payment. Please always remember to click all the way through the process that is provided to you for obtaining game currency, and allow up to 24 hours after you complete the process to be sure that there are no delays in crediting. If you have not received your game currency and it has been 24 hours or more since you completed the process, please contact our support team.
Here are some additional notes concerning this issue, along with instructions on how to contact our offer/survey providers regarding missing Kitchen Cash:
- If you are paying with Facebook Credits, please note that they are NOT at a one-to-one conversion. Please pay attention on the conversion at the purchase confirmation pop-up window.
- Usually you will receive Kitchen Cash within an hour or two after completing an offer, survey or payment; however, sometimes it might take a few hours or up to a day for the system to update your transaction. Please only contact support if you still do not receive your Kitchen Cash after 24 hours.
- Also, to avoid being double charged for the same transaction, please do not click "complete purchase" more than once.
If you are missing Kitchen Cash from a Kitchen Scramble offer, please go through the following steps in order to check on your Offer Status:
- Click on "Earn Cash" tab in the Kitchen Scramble payment menu
- Click "Help" in the top right of the pop-up window
- Click on the first FAQ labeled "Missing Cash" and check your Offer status by clicking on "My Offer Status"