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Frequently Asked Questions

General
Gameplay
Technical
What's This?
Why do I see a black screen or why is my screen cut off??

 It is likely like you may have inadvertently adjusted the zoom setting on your browser. Depending on your browser, you should be able to toggle in and out by opening the "view" dropdown, or by bringing the game window to the front and then pressing "Ctrl" and "-" or "+" at the same time (command sign instead of Ctrl if you're using a Mac.) 

 

 

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How do I clear my browser's cache?

Sometimes when you are having trouble loading the game, it may be because you need to clear your cache or are using outdated software. Some players also have better experiences when using different browsers.

If your game does not load or is slow, please try the following:

  • Please try clearing the cache of your Internet browser. (Instructions below)
  • Please ensure you are running the latest version of your browser.
  • Please update your version of Adobe Flash Player and clear Flash cache. (Instructions below)
  • Try playing on a different browser such as Chrome.

 

Browser and Flash Cache

Clearing your cache helps to prevent many loading errors. To clear your cache, select your browser from the list below and follow the instructions presented. 

 

Internet Explorer: click TOOLS - INTERNET OPTIONS. To the right of Browsing History click DELETE. To the right of Temporary Internet Files, click DELETE FILES. Then click YES (It may take a couple of minutes). When complete, click CLOSE, click OK.

Firefox: Click the right hand box which has 3 bars. Look for Options and click on it. Go to Privacy and click on the blue link that clear your recent history. Select the time range you would like and click on Clear Now. Refresh your browser to load the game again. 

Google Chrome: Click the right hand box which has 3 bars. That will be for your customization and controls. It will take you to Settings. From there scroll to the bottom and click on the blue link that says "Show advanced settings..."

 From there go to the Privacy area and click CLEAR BROWSING DATA. (It may take a couple minutes). Select Cached images and Cookies and other site and plug-in data, and click on Clear browsing data button.

 When complete, click CLOSE.


MAC USERS: SAFARI : From the Safari menu, click Reset Safari, then select only EMPTY THE CACHE and REMOVE ALL COOKIES, then click RESET.

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Why aren't my Gifts or Supplies are not displaying?

 If you are experiencing an issue where you are have accepted gifts from your Kitchen Scramble friends and you are positive that the gifts (Supplies, Premium Ingredients, Coins, etc) have not displayed, please follow the steps below:

 

1. Please try refreshing your browser.

2. Please try logging out of Facebook and logging back in.

3. Please follow the directions on clearing your cache on the Technical Section of the Kitchen Scramble FAQ. 

 

Please note that there is a limit to how many items you can accept each day, and per person.  

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How do I unblock Kitchen Scramble on Facebook?
 If you have not received an error message when attempting to load the game and are confident that your account is not suspended or banned from the game for inappropriate conduct, you may have accidentally blocked our application.

To unblock your game, please follow these steps:

  • Click on Account in the top right corner of any Facebook page
  • Select Privacy Settings
  • Click "Edit your lists" under Block Lists in near the bottom of your screen
  • Locate your game under "Blocked applications"
  • Click "Unblock" next to your game (this will remove the block)

For more information, please visit Facebook's Help Center.

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How do I update my browser?
 Browser programs are frequently updated to add functionality and address problems.  If you are using an older version, you may not be seeing websites the way they are meant to be displayed, and there could also be security issues. To check what version you currently have on your computer, open the browser program, go to the toolbar up top, click on "Help," and then click on "About [the name of the program.]"

 

The easiest way to update your web browser software is to download the update over the Internet. You can download the update for free by going to the company's website, and clicking on a link that usually says something like "download now.Update

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What are the Minimum Performance Requirements?
 Minimum Performance Requirements

 

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Where do I find the CPU/RAM information for my system?
 You can find out your computers CPU and RAM information by following the video in this tutorial. If you are using Windows XP, please follow the same steps. 


http://windows.microsoft.com/en-US/windows7/Find-out-how-much-RAM-your-computer-has



Mac OSX


You can find out your Mac CPU and RAM information by clicking the apple icon in the top left and selecting "About this Mac".  

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How do I update Flash Player?

Kitchen Scramble requires the most recent version of Adobe Flash to run properly. Flash will usually pop up a message whenever a new version is available.

However if you miss it, please visit this link for the most up to date version.  

 Flash Player 

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Still having problems?
 If you are still having problems with the game, you can contact us via the Support tab on this page. 


First provide a short description of the problem and click Go. If you don't find the solution for your issue, click on Create Support Ticket and choose a category. Next, you type in the subject of the issue and describe your issue giving as much detail as possible in the description field. Once you're done click on Send and we will get back to you as soon as possible!

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How to Clear Your Flash Cache

 

To clear your Flash cache, click this link to Adobe Macromedia

You will see the Adobe Flash Player Settings Manager

Click on the last tab to the right (the folder icon). Within this tab you will see a button, "Delete All Sites".

Click this button and confirm

Reload your game in Facebook 

 

 

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How to Clear Your Browser Cache

 

Each browser is different, but you can find where your cache clearing settings are when you visit your browser's help menu.

For Google Chrome:

Click Settings (the three stacked bars, on the top right of your window)

Select Tools, then select Clear Browsing Data.

Check the data you wish to remove and then click Clear Browsing Data.

 

For Mozilla FireFox:

Click Settings (the three stacked bars, on the top right of your window)

Select History, then select Clear Recent History...

Check the data you wish to remove and then click Clear Now.

 

For Internet Explorer:

Click on the Tools icon (the wheel icon on the top right of your window)

Select Safety, then Delete browsing history...

Check the data you wish to remove and then click Delete

 

For Safari:

Click Safari -> Preferences -> Advanced -> show Develop menu in menu bar: check

Develop menu -> Empty Caches  

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